Before you install
Tell us the countries you ship to and the shipping options you use for pickup, and we will tell you what coverage looks like before you commit to anything.
Contact
Get help from our product team.
Email us with your store domain and a short description of what you were doing. We will review the details and help you move forward.
What to include
- Your Shopify shop domain
- The destination country and postcode you were testing
- Whether it happened in checkout, on Thank you, or on Order status
- The order number, if an order is already involved
- The request ID from the test lookup in the app, if you have one
Setup and configuration
We can help with checkout placement, selection rules, shipping method connections and order fields. Send a screenshot if the setup checklist needs attention.
Integration and fulfilment
We can help you use pickup point details in a WMS or OMS, configure custom order fields, and understand what happens when an order changes.
Support email
Product questions, onboarding and merchant support all go through the same inbox. We answer on business days.
Email support@ixlu.com